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Sunrun

9.2

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User Reviews

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Star Rating

4.4

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2,493 Reviews

Review Breakdown

5 grade

52%

4 grade

14%

3 grade

6%

2 grade

5%

1 grade

23%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Mike Kelne

Saves us money & prevents outages from the grid.

3 days ago

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Mark Kaiserman

I was very impressed that when there was a problem with my system they noticed it and came out and fixed it. They also reimbursed me for the decline in production.

4 days ago

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Theresa Smith

When I first researched solar companies, a review that stated "I love watching the meter rewind". It's literally my favorite thing! This company is amazing! Answers all questions and easy to deal with. Great customer service!

4 days ago

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Eugene Kuldiner

Installation was completed in less than a day. My PG&E bill went down from $600+ to less than a $100. Last PG$E bill was -$8.75! YES, it was negative!!!

5 days ago

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William Nelson

Customer service has been 👍. Quality of product has been great

5 days ago

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David Ellis

My solar panel purchase from Sunrun was honestly the best product purchase experience I’ve ever had. The joke I’ve told my friends was that I wish SunRun also sold carpet, refrigerators, and cars!! Everything from my initial contact with Sunrun, where they explained everything in incredible detail through a screen share on my phone and when the time was right, explained each document I digitally signed. Then we were assigned a project manager, who did a fantastic job of keeping up with every last thing for us. We were given updates via text throughout the whole process, so I never wondered much longer it would be. When the installers came, there were some on the roof and some in the attic and others outside, putting the panels together. Despite a lot of work, they finished in a single day and they were extremely polite and even explained what the parts were and how they fit together. The app works incredibly well. The panels operate efficiently, we’ve never had a single technical glitch, and all we know is that our electric bill is immensely less than it was before the panels were installed. Getting solar panels was the best thing we ever did, and SunRun was the best company we could’ve picked to do it.

5 days ago

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A A

Sunrun’s people were amazing to work with. The county of Hawaii was slow with permitting.

1 week ago

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felix cuevas

Great company, great costumer service very clean work

1 week ago

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Keith Leighton

Super helpful - very easy process, and very supportive since the install.

1 week ago

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matthew lawa

Very professional and Great customer service

1 week ago

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jose MARTE QUITERIO

Great, I did a good decision last year when I sign the lease with sunrun, it's my opinion

1 week ago

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Henry Kim

Everyone at Sunrun was a pleasure to work with. The sales process was informative and the salesperson Ryan W. worked very hard to ensure that all needs were met, both financially and operationally with the system. He even suggested an affordable way to get a Tesla whole-house battery backup system which has worked out great. The installation process was excellent. Sunrun discovered that our roof needed to be replaced and they took on the task of figuring out how to take that on themselves and do so at a lower price than we were able to find for a roof replacement when we looked into it ourselves. During the roof installation, a worker's ladder fell and damaged part of our front door and they immediately sent out an artisan to fix the damage perfectly. When we had some difficulty getting into the online portal, the whole team got involved to resolve my access. Sunrun came a few months after installation and fine-tuned the system (software I think) and the power savings is measurable as a result. Finally, from the recent heavy rains we had some water leaking through part of the roof and since Sunrun subcontracted the new roof installation, they "stepped-up" and took on the task and cost of getting that fixed under warranty. The point of everything above is that Sunrun is a different kind of vendor in that they are responsive to phone calls, responsive to emails, and treat every issue like it was their own personal house and own personal solar system. They have repeatedly taken responsibility to fix issues that have arisen. Every employee has been very pleasant to work with. Don't hesitate - sign up with this company!

1 week ago

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MrGerardoflores

Currently doing a purchasing power agreement and it’s way cheaper than paying for solar that the electric company. People I know are paying over $500 a month for electricity and I’m only paying $160. Plus, I had no out of pocket expenses getting solar installed. Would highly recommend using Sunrun Solar.

1 week ago

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Dale Henry

I stall the unit and don't worry, work or do anything to it.

1 week ago

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Gilbert

So far, my experience has been excellent. Any issue I've had was responded to in a timely manner. I had some questions, but overall, I couldn't be happier. I'm saving money, which is great. The service was good, and I was satisfied with the effort put in. Overall, it's been a positive experience, and I'm content with it.

1 week ago