Sunrun
9.2
User Reviews
Star Rating
4.4
2,493 Reviews
Review Breakdown
5
52%
4
14%
3
6%
2
5%
1
23%
Sentiment Criteria
Value
Quality
Service
Trustworthiness
Mike Kelne
Saves us money & prevents outages from the grid.
3 days ago
Mark Kaiserman
I was very impressed that when there was a problem with my system they noticed it and came out and fixed it. They also reimbursed me for the decline in production.
4 days ago
Theresa Smith
When I first researched solar companies, a review that stated "I love watching the meter rewind". It's literally my favorite thing! This company is amazing! Answers all questions and easy to deal with. Great customer service!
4 days ago
Eugene Kuldiner
Installation was completed in less than a day. My PG&E bill went down from $600+ to less than a $100. Last PG$E bill was -$8.75! YES, it was negative!!!
5 days ago
William Nelson
Customer service has been 👍. Quality of product has been great
5 days ago
David Ellis
My solar panel purchase from Sunrun was honestly the best product purchase experience I’ve ever had. The joke I’ve told my friends was that I wish SunRun also sold carpet, refrigerators, and cars!! Everything from my initial contact with Sunrun, where they explained everything in incredible detail through a screen share on my phone and when the time was right, explained each document I digitally signed. Then we were assigned a project manager, who did a fantastic job of keeping up with every last thing for us. We were given updates via text throughout the whole process, so I never wondered much longer it would be. When the installers came, there were some on the roof and some in the attic and others outside, putting the panels together. Despite a lot of work, they finished in a single day and they were extremely polite and even explained what the parts were and how they fit together. The app works incredibly well. The panels operate efficiently, we’ve never had a single technical glitch, and all we know is that our electric bill is immensely less than it was before the panels were installed. Getting solar panels was the best thing we ever did, and SunRun was the best company we could’ve picked to do it.
5 days ago
A A
Sunrun’s people were amazing to work with. The county of Hawaii was slow with permitting.
1 week ago
felix cuevas
Great company, great costumer service very clean work
1 week ago
Keith Leighton
Super helpful - very easy process, and very supportive since the install.
1 week ago
matthew lawa
Very professional and Great customer service
1 week ago
jose MARTE QUITERIO
Great, I did a good decision last year when I sign the lease with sunrun, it's my opinion
1 week ago
Henry Kim
Everyone at Sunrun was a pleasure to work with. The sales process was informative and the salesperson Ryan W. worked very hard to ensure that all needs were met, both financially and operationally with the system. He even suggested an affordable way to get a Tesla whole-house battery backup system which has worked out great. The installation process was excellent. Sunrun discovered that our roof needed to be replaced and they took on the task of figuring out how to take that on themselves and do so at a lower price than we were able to find for a roof replacement when we looked into it ourselves. During the roof installation, a worker's ladder fell and damaged part of our front door and they immediately sent out an artisan to fix the damage perfectly. When we had some difficulty getting into the online portal, the whole team got involved to resolve my access. Sunrun came a few months after installation and fine-tuned the system (software I think) and the power savings is measurable as a result. Finally, from the recent heavy rains we had some water leaking through part of the roof and since Sunrun subcontracted the new roof installation, they "stepped-up" and took on the task and cost of getting that fixed under warranty. The point of everything above is that Sunrun is a different kind of vendor in that they are responsive to phone calls, responsive to emails, and treat every issue like it was their own personal house and own personal solar system. They have repeatedly taken responsibility to fix issues that have arisen. Every employee has been very pleasant to work with. Don't hesitate - sign up with this company!
1 week ago
MrGerardoflores
Currently doing a purchasing power agreement and it’s way cheaper than paying for solar that the electric company. People I know are paying over $500 a month for electricity and I’m only paying $160. Plus, I had no out of pocket expenses getting solar installed. Would highly recommend using Sunrun Solar.
1 week ago
Dale Henry
I stall the unit and don't worry, work or do anything to it.
1 week ago
Gilbert
So far, my experience has been excellent. Any issue I've had was responded to in a timely manner. I had some questions, but overall, I couldn't be happier. I'm saving money, which is great. The service was good, and I was satisfied with the effort put in. Overall, it's been a positive experience, and I'm content with it.
1 week ago
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