Took for ever for install then Installers left trash all over. Worked for a while then the system went down and it’s been 11 months and counting. My “production guarantee” won’t be paid until the system is fixed so they keep billing me for a system that dosnt work and no lead time on repairs I now have double the electric bill because I’m paying the power company and SunPower

I have had my system since 2013. No issues with the installation. The saleman recommended I lease the system in the event the system needed parts/repair it would be the responsibility of the leasing company. Sounds good to me!! During early 2023 I experienced some minor issues but it wasn't until October 2023 that I had a major issue. The Green Convergence techs that were on the phone with Sun Power finally advisedd me that one of my inverters required a "new brain". It is now May 2024 and after multiple emails (documented) prmising me the parts were on order (a lie) they finally came clean and said the parts are no longer available. ARE YOU KIDDING ME!!! WHAT KING OF WARRANTY IS THAT??? Now I will admit the red light has not come back on but when and if it does, what are my options. YOU GUESSED IT AND i WILL NOT LET IT GO!!! You talk about bad faith. I would never receommend this company to anyone. BEWARE OF THEIR WARRANTY.

Customer service has been responsive and quick to solve any problems I’ve had

An unbelievable travesty of a solar company. Whatever credibility they once had is now gone. I've been trying to get them to correct a botched installation that resulted in the doubling of my power bills for 7 months. DOUBLING OF MY BILLS. They said it was due to the fact that it was winter, but it was actually due to the fact that they put the sensor wires in backwards and doubled around! So they've come out and done something, but their own systems clearly show that it still isn't working, and they are refusing to refund our overbilling to the tune of thousands of dollars "until the system is completely repaired." But since they closed their residential installation division 2 weeks ago, it's unclear who will support our more than $33,000 system going forward. The minute you pay them they want nothing to do with you, so my recommendation is DO NOT PAY your final bill until you've had a few good power bills from your power company and are absolutely certain the system is working. I mean, this is on top of them taking more than a month to remember to hook up our system, forgetting to include the solar regulator, and rushing the installation so badly that they left trash all over our yard every time they came out. Worse than one star.

I had an absolutely nightmare experience with Sunrun . The communication was terrible. They missed many deadlines and overcharged us at the end.

A lot seems to have happened to this company because they are NOT worth even one star. We have been waiting for them to comply with PG&Es requirements for over 6 weeks. We've had four different project coordinators and none have managed to complete the work. The company does not respond to messages or calls except to say they will get in touch soon. Don't hold your breath because it won't happen. So far we have paid them $48,400 and had to hire arborists to remove trees at an additional cost of $1,950. Their installers had a very different approach to the location of batteries, the hub, etc., than their alleged designers. We now have two huge batteries next to our front door and no sign of the company even trying to make the changes that PG&E requires.

Sandy did very excellent job and help me to resolve my SunPower app. I give 5 star to Sandy.

Friendly staff. They are very accommodating

If you want a company that answers your calls or emails, don't work with these guys. Takes 3 weeks to get a response for simple questions. They told me at the beginning of the process that it would take 90 days to install our system and get it turned on. 6 months later it is still not functional and they won't answer my calls.

By far the worst company I have ever worked with. Do not use them. They will be professional up until installation, after installation if you need anything you are not able to be helped. I have had a leaking roof for 6 months due to their installation and they refuse to help me. They will not answer emails of phone calls, its just a never ending cycle of me trying to get help and resolution and they say the only person that can help is this Suzie however she is never in the office and if she does feel like responding she give you 24 hours to respond to her again or she closes ticket you and you restart. Worst company and this is by far causing my family to be scared of a roof cave in with no regard from this company!

I hate to write bad reviews but I have had to do a lot of this with Sunpower. I've had my system since 2016 and things had been great with both the product and costumer service. Starting October 2023, I noticed changes in my production and saw that one of my panels starting to fail. I contacted the company to get it fixed under their warranty and have been given the runarounds since. I am now down 2 panels with a 3rd panel now starting to underperform as well. Only responses I get is that they are "working on it" or that "someone will reach out to you in a few business days to follow up" and weeks go by without a word. Not sure what happened with this company because back in 2019, they replaced an failed inverter on a timely basis without me having to have to constantly follow up. 6 months out now and still no fix on my Sunpower system.

It’s been absurd that my project has been delayed many times, and nobody is even on top of my project. My project started in October 2023, and yet today is March 26th, I’ve been waiting for more than half a year, it still hasn’t been accomplished yet. What’s worst, we failed the building department Inspection. The Sunpower guy didn’t even try to fix it and left in the middle of the process, and it’s been seven days I’ve never heard back from them again . It’s been a very stressful process. I have to try to contact them a few times a week just so I can get a hold of someone on top of my project, otherwise it’s being ignored. I’m investing $50,000 cash in the solar panel project, expecting it to be reliable and giving me a long-term benefit. Now I’m not sure with this type of irresponsible service, how much I can expect in the future. I suggest people to look elsewhere, I do not recommend Sunpower.

My solar panel system hasn’t worked since September 2022! I’ve continued paying my lease each month. Go with Sunpower if you like paying for no service.

I had a permitting issue that came up during install and sunpower denied my plans, my rep Jared L took it upon himself to resolves said permit issues and sunpower installed solar( so in theory those issues had to be resolved in order to move forward) come almost a year later I am getting letters from the city saying permits were never approved. my rep also scammed me out of $1000 visa rebate card. sunpower just tries to outlast customer complaints untill you get tired of getting nowhere. Never trust Jard L or any sunpower rep! Crooks! Liars! Dishonest!

I have been trying to get my panels reconnected after a fire caused by a faulty connection in the electrical panel.I have been calling Sun Power every other week for 9 months with no results.I was happy up until then.